Refunds & Disputes

1. Cancelling a booking

A client may cancel a booking from their dashboard at any time before the service starts.

Cancelled more than 48 hours before the agreed start time: the client receives a full refund of the amount paid, less any non-recoverable payment processor charge.

Cancelled within 48 hours: the provider may keep up to 50% of the service price to cover reserved time and preparation.

Cancelled after the service has started or been delivered: no automatic refund; open a dispute instead.

2. When a provider cancels

If a provider cancels, the client is refunded in full, including the service fee. Repeated provider cancellations can lead to reduced search placement or account suspension.

3. The 5% service fee

The platform service fee is refunded whenever a booking is refunded in full. On partial refunds the fee is reduced proportionally to the amount returned.

4. Opening a dispute

If work was not delivered as described, contact the provider first through in-app messages. If it is not resolved within 3 days, email support@afriworkplus.com with the booking or office number and any evidence — photos, messages or files.

We acknowledge disputes within 2 business days and aim to decide within 10 business days. Funds relating to the booking may be held while the case is reviewed.

5. Outcomes

A dispute can end in full refund, partial refund, or release of payment to the provider. Our decision is based on the evidence supplied by both parties and the description published on the provider's page at the time of booking.

6. Chargebacks

Raising a chargeback with your bank before using the dispute process may delay resolution. Accounts with fraudulent chargebacks may be suspended and any balance withheld pending investigation.

7. Listing and membership fees

One-time local and global publishing fees and monthly membership fees are non-refundable once the listing is live or the billing period has started. You can cancel a membership at any time and keep access to the end of the paid period.

8. Currency and conversion

Refunds are returned in the currency originally charged. Because exchange rates move, the amount received in another currency may differ slightly from the amount paid.

9. Contact

Afri WorkPlus, Abuja, Nigeria — support@afriworkplus.com, +234 806 736 8141.