Trust & Safety Centre

1. Account checks. Every account is created with a confirmed email address and a password-protected sign-in. Accounts that impersonate others or attempt fraud are suspended.
2. Profile completeness. A listing must carry a real profile photo, field of work, city and country, and published pricing before it can go live.
3. Publishing review. Every live listing is tied to a verified account with its own Afri WorkPlus office number, so each one has an accountable, traceable owner.
4. Office number. Each provider is assigned a permanent AW office number. Clients can look it up in-app to confirm they are dealing with the same person who gave it to them.
5. Performance record. Ratings and reviews come from clients on the platform, tied to real bookings, and are shown on the profile alongside the completed-work count.

A profile showing the verified mark has passed the checks above. It is not a professional licence or a background check by a government body — always ask to see the licence itself for regulated work.

• The client pays once, in their local currency, through the platform's payment processor.
• The amount shown already includes the 5% Afri WorkPlus service fee — providers keep their quoted rate.
• The transaction is recorded against the booking, with a receipt for both sides.
• The provider's share is settled to the bank account registered on their payout profile.
• Where a dispute is opened, funds relating to that booking can be held while the case is reviewed.

Never pay outside Afri WorkPlus. Off-platform payments cannot be traced, refunded or disputed by us.

If the work was not delivered as agreed, open a dispute from the booking in your dashboard within 7 days of the service date. Include the job details, dates, messages and any photos.

We review the booking record, the in-app conversation and both accounts' history, then decide on a full refund, partial refund or release to the provider. Full terms are in the Refunds & Disputes policy.

Report any of the following immediately:

• Off-platform payment requests — anyone asking you to pay in cash or by direct transfer outside the app.
• Profiles using someone else's photos, credentials or business name.
• Fake reviews, or pressure to leave a review that does not reflect real work.
• Harassment, discrimination, threats or unsafe conduct during a job.
• Listings for illegal services, or services the provider is not licensed to perform.

Email support@afriworkplus.com with the office number or profile link. Urgent safety concerns: +234 806 736 8141. In an emergency, contact your local emergency services first.

Sign-in is protected by an encrypted password and email confirmation, and all traffic to the app is served over HTTPS. Access to your bookings, messages and payout details is restricted to your own account at the database level.

Use a password you do not use anywhere else, sign out on shared devices, and never share a one-time code with anyone who contacts you claiming to be from Afri WorkPlus. We will never ask for your password.

Everyone on Afri WorkPlus agrees to work honestly, describe their skills accurately, honour agreed prices and dates, and treat other users with respect regardless of nationality, religion, gender or disability.

Prohibited: illegal services, discrimination, harassment, fake credentials, stolen images, review manipulation and attempts to move payment off-platform. Breaches lead to removal of the listing and, for serious cases, permanent account closure.